FREQUENTLY ASKED QUESTIONS.
Whether if you already have your smartwatch or you're thinking on getting it, doubts may appear. That's why want to ensure you're super clear about our products and live the Carbinox experience at it highest.
1. ARE THESE SMARTWATCHES WATERPROOF?
Our smartwatches are water resistant, which means that they’re able to be in contact with certain amount of water but WE DO NOT recommend to swim, dive or take a shower with them. In these last two cases, they will work perfectly but we are not gonna give false expectations and bad experiences to our customers.
2. DO YOU OFFER GUARANTEE ON YOUR PRODUCTS?
Of course! All our smartwatches are covered with 30-Day Money Back Guarantee in case that they don't fit your needs, as well as 30-Day Protection from any software or internal issues. If this happens, we'll provide you a replacement without cost.
3. IS MY SMARTPHONE COMPATIBLE WITH ANY CARBINOX SMARTWATCH?
Yes, you can connect any smartphone, whether it’s Android or Apple to your Carbinox Smartwatch via Bluetooth by using the app DAFIT (Available on App Store).
4. CAN I ANSWER CALLS, SEND MESSAGES AND SPEAK WITH THE CARBINOX SMARTWATCHES?
No, you can only REJECT OR FORWARD CALLS, as well as only READ messages and notifications.
5. WILL MY WRIST FIT ON THE CARBINOX WATCHES?
Yes, all of our smartwatches have adjustable bands that can fit with any wrist.
6. DO I NEED AN APP TO USE THE CARBINOX SMARTWATCHES?
YES! You need to install the APP DAFIT and connect the watch to your smartphone via Bluetooth.
7. HOW LONG DOES IT TAKE TO CHARGE FULLY?
Your smartwatch will be fully charged after approximately 2-3 hours.
8. I BOUGHT A CARBINOX FLASHLIGHT AND IS NOT WORKING, WHAT SHOULD I DO?
Please unscrew the bottom of the flashlight and remove the plastic film on the blue battery and then screw again. The battery comes with this film to avoid any contact while shipping.
9. HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?
From the day you place an order with us, it could take 1 business day or less to process and ship it. After that, it will take around 3 to 5 business days to arrive in normal conditions. The packages are fully protected through shipping process so you don't have to worry about your order getting damaged.
10. DOES MY CARBINOX SMARTWATCH COMES WITH CHARGING CORD?
Yes of course, each Carbinox smartwatch comes with a USB Charging Cord, as well as an Instructions Manual to learn how to properly set it up.
10. CAN I CHARGE THE CARBINOX SMARTWATCHES WIRELESSLY?
The only way to charge them will be through your charging cord connected to a power outlet. Wireless Charge could come for future models.
11. DOES THESE SMARTWATCHES SUPPORT GPS?
The actual models don't have that feature but we'll include them on the new releases soon.
11. I'M FACING SOME ISSUES WITH MY NOTIFICATIONS, HEALTH TRACKING, WEATHER OR ANY OTHER FEATURE ON THE SMARTWATCH. WHAT SHOULD I DO?
Don't worry, it happens and you know what? We've got you covered. Please click the button below to download our Troubleshooting Guide as well as the Digital Instructions Manual for your smartwatch.