FREQUENTLY ASKED QUESTIONS.
Whether if you already have your smartwatch or you're thinking on getting it, doubts may appear. That's why want to ensure you're super clear about our products and live the Carbinox experience at it highest.
Excluding the Carbinox Titan Pro, all our smartwatches are fully Waterproof and can be used while swimming, fishing, etc.
All our Carbinox smartwatches come with a 45-day Risk Free Guarantee, meaning that whether it's a return or replacement, you'll be able to do it within this period of time at no cost.
Yes! Carbinox smartwatches are compatible with all Android and Apple Devices. You just need to download the Carbinox App, available on your app store.
Note: For Carbinox Titan Pro, the app you have to install is DaFit.
Yes! All smartwatches come with Bluetooth Calling technology, excluding the Carbinox Ivy.
You can read SMS or social media notifications on your smartwatch, but you cannot reply to it. The reason behind this is that this particular feature is extremely expensive and it could dramatically increase the costs of our products. There’s no smartwatch in the market that you can reply to messages and cost less than $500. Please keep in mind this.
Yes, all of our smartwatches have adjustable bands that can fit with any wrist.
Yes! You'll need to install the Carbinox App available in your Android or Apple device and then pair it with your smartwatch.
NOTE: For Carbinox Titan Pro, the app you'll have to use is DaFit.
Your smartwatch will be fully charged after approximately 2-3 hours.
From the day you place an order with us, it could take 1 business day or less to process and ship it. After that, it will take around 3 to 5 business days to arrive in normal conditions. The packages are fully protected through shipping process so you don't have to worry about your order getting damaged.
Yes of course, each Carbinox smartwatch comes with a USB Charging Cord, as well as an Instructions Manual to learn how to properly set it up.
The only way to charge them will be through your charging cord connected to a power outlet. Wireless Charge could come for future models.
The actual models don't have that feature but we'll include them on the new releases soon.