I was immediately notified the shipping label was created for my express order, but then no updates and was not in postal system for a week and a half. Messaged and they said it's in USPS hands and can't do anything...post in the Facebook group and it shows up two days later, different tracking number on label. Outside of that, the x ranger has been easy to setup, was curious why screen protectors are needed when it's supposed to be so rugged, but it's been working just fine for me and is only at 64% battery after wearing it a week (taking it off at night) and having two exercise sessions with it on. Is it flashy or stylish? Eh...it's a big gun, but with the metal band it feels appropriate. Time will tell as it's only a week or so old...